An expert’s checklist for evaluating in-home healthcare providers

Recommendations from friends and family are useful for life’s less pressing choices—like finding a reliable mechanic or florist.  However, people in our immediate social circles are unlikely to have the healthcare experience to offer critical insights into in-home healthcare providers.

The selection of a provider can be complex, involving medical considerations, lifestyle preferences, and support levels, especially as “quality of life” can mean different things to different people. 

Here are six essential questions to consider when choosing a provider:

1. Does the provider have great breadth and depth of medical expertise?

In-home healthcare is a complex undertaking requiring specific knowledge about treatment protocols, disease processes, and safety procedures. How proficiently a nurse responds to a patient’s evolving condition can be the difference between good care and great care. When choosing an agency, look for evidence of high standards in areas such as:

• Vetting and hiring processes
• Specialized expertise in chronic conditions like Parkinson's, Alzheimer's, and ALS
• Ongoing training programs
• The presence of a medical advisory board

2. Is there a designated point of contact for clients?

Coordinating care can be complicated, but having a single point of contact streamlines communication between families, medical providers, family offices, and other essential service providers. It also ensures one person oversees a care plan, which reduces hospitalizations and improves health outcomes.

3. What are the provider’s training practices?

While most agencies provide some training for their staff, it is essential to understand the extent and quality of this training. 

• How does the provider stay current on advances in technology and research?
• Are there re-certification processes and additional training for nurses?
• Is the training endorsed by national disease organizations such as the Alzheimer’s Association or the Parkinson’s Foundation?

4. Does the agency have strong healthcare industry relationships?

Given the complexities of in-home healthcare, it is important to evaluate whether the agency has strong connections and partnerships with organizations that can provide other necessary services, equipment, and advice. 

• Does the provider have relationships with a vetted list of medical providers and specialists who can provide in-home care?
• Do they evaluate the client's needs and locate the specific equipment needed for the best care possible?
• Do they partner with other organizations to provide additional care-related services like guidance on long-term care insurance policies?

5. Does the provider accommodate the needs and lifestyles of its clients?

Consider whether the provider is familiar with the role of wealth advisors, estate attorneys, and family offices and can provide care in multiple locations, including vacation homes. A one-size-fits-all approach may not be sufficient to maintain a high quality of life, so it is important to understand the agency's reach and agility.

6. What is the agency's history and track record?

Take into account the agency's history in the industry, as longevity can indicate stability and reliability. Expertise in any industry is gained over time so consider the provider’s years in practice, track record with industry associations, and reputation.

Reviewing these questions to evaluate the scope of a provider’s capabilities and expertise is a great way to begin your investigation into finding an agency that can understand your unique needs and meet your expectations.

TrustHouse is a premier, bespoke in-home care provider that delivers personalized services tailored to meet the exacting standards of discerning families. With rigorously vetted, trained, and certified private duty nurses, we guarantee superior care, better health outcomes, and enhanced peace of mind.

To request care or learn more about TrustHouse, please contact us at 212.776.4390.